ServiceNow has introduced AI Agent Orchestrator and AI Agent Studio, a pair of agentic artificial intelligence innovations on the ServiceNow Platform that act as the AI agent control tower—one central ...

Qlik today announced a new partnership with ServiceNow designed to help enterprises bring trusted enterprise context and richer insight into the workflows and AI-driven processes where decisions turn ...

With respect to the Genesys-ServiceNow joint offering, a Genesys AI agent can receive an interaction (voice, chat, etc.) and autonomously work to understand the intent of what the customer is trying ...

ServiceNow’s planned $1 billion acquisition of Veza aims to unify identity governance with workflow automation to control AI agents at scale. ServiceNow has announced its intent to acquire Veza, an ...

Integrated solution to reduce operational costs, increase agent efficiency, and improve customer satisfaction "Combining the most valuable features into a unified interface can transform the way we ...

Indeed, in September 2024, ServiceNow initiated its AI agent foray with the Xanadu platform. Two days later, Salesforce announced its agentic AI platform, Agentforce (replacing Einstein). Since then, ...

To understand what ServiceNow announced today, it helps to understand what ServiceNow has always been at its foundation - and ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Agencies can apply artificial intelligence more strategically by ...

Researchers discover exploitable agentic AI technologies from ServiceNow and Microsoft. Securing agentic AI is already proving to be extremely challenging. Cybersecurity pros should adopt a "least ...

Wall Street was gripped by fears that AI could make some technology companies obsolete. This led to a sell-off, particularly ...