Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.
Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...
Salesforce Introduces Service Cloud Einstein, the World’s #1 Intelligent Customer Service Platform
Fully connected to CRM data across sales, commerce, marketing and more, Service Cloud Einstein is the world's #1 intelligent customer service platform. With Service Cloud Einstein, every service ...
Today at its Dreamforce digital conference, Salesforce introduced Service Cloud Workforce Engagement, a dynamic workforce planning product that will help service leaders organize their workforces from ...
Artificial intelligence (AI) is more than a promising technology trend for Salesforce. It’s an attainable and transformational means of enabling businesses of all sizes to deliver exceptional customer ...
Salesforce has taken the covers off a new Einstein-powered service agent, which it describes as autonomous, meaning the chatbot can take actions without the involvement of a human being. The new ...
Data Cloud Vector Database will unify all business data, including unstructured data like PDFs, emails, and transcripts, with CRM data to enable grounding of AI prompts and Einstein Copilot, ...
Financial Services Cloud connects and centralizes customer data from core banking, wealth, and loan origination platforms, creating a single, unified view of the customer. This enables personalized ...
One of the first contact center providers to offer full integration with AI-powered Einstein Conversation Insights to drive customer engagement "As one of the first Contact Center providers to offer ...
Dreamforce 2023: Salesforce Expands Einstein AI and Data Cloud Platform Your email has been sent The Einstein 1 platform links Salesforce CRM data and generative AI. Plus, Trust Layer allows ...
Salesforce rolls out AI-powered workflows, contact center updates in Service Cloud Your email has been sent Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...
Salesforce, on its World Tour stop in New York today, announced an expansion of its partnership with Apple to bring Apple innovations into Service Cloud and Field Service; Data Cloud integrations with ...
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